Freshdesk is a cloud-based customer support tool designed for intelligent, omnichannel ticket management. Over 50,000 companies of different sizes and industries utilize Freshdesk to build a proactive customer support system. While Freshdesk is a popular customer support software in the business-to-business (B2B) space, we know that the management of B2B customers now takes place in Slack. Slack is where real conversations happen, and Freshdesk is what your customer service agents use to serve them.   So, in this article, we’ll go over Freshdesk-Slack Integration with Thena and how easy it is to convert customer messages on Slack into Freshdesk tickets.   What Exactly Is Thena’s Freshdesk Integration? Freshdesk-Slack integration by Thena enables you to link the two applications and synchronize their chats. Due to the integration’s bi-directional nature, neither your customer care employees nor your clients will need to switch platforms, thereby minimizing resolution times.   The integration also supports a multitude of different capabilities, including auto-detection of customer requests in Slack, ticket escalation, analytics, and trends.   Three Foolproof Benefits of Freshdesk-Slack Integration If you want to narrow the communication gap between your support agents and customers, integrating Freshdesk with Slack is a logical step. But, if you are […] read more